Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Opal Solutions Private Limited ("Opal Solutions", "we", "our" or "us"), the owner and operator of this Website.

Opal Solutions is committed to protecting your privacy and ensuring that your Personal Data is handled responsibly, securely and in accordance with applicable data protection legislation.

This Privacy Policy explains how we collect, use, disclose, store and otherwise process Personal Data obtained through your use of this Website, your interactions with our business, and your use of our professional services.

This Privacy Policy should be read alongside our Terms of Service and any other legal notices published on this Website.

Please read this Privacy Policy carefully before using this Website.

Definitions and Interpretation

In this Privacy Policy, unless the context otherwise requires, the following definitions shall apply:

Applicable Data Protection Laws means all legislation relating to the processing of Personal Data applicable to Opal Solutions, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), together with any amendments, replacement legislation or applicable regulatory guidance.

Cookies means small text files placed on your computer or other device by this Website for the purpose of improving functionality, enhancing user experience, remembering preferences and collecting analytical information.

Data Controller means the natural or legal person who determines the purposes and means of processing Personal Data.

Personal Data means any information relating to an identified or identifiable natural person, as defined under Applicable Data Protection Laws.

Services means the professional services provided by Opal Solutions, including but not limited to digital transformation consulting, cloud services, software engineering, application modernisation, artificial intelligence, automation, data management, systems integration, managed technology services and related advisory services.

User, you or your means any individual, organisation or other entity accessing or using this Website.

Website means https://opaltechsolutions.co.uk together with any associated webpages, landing pages, forms and subdomains owned or operated by Opal Solutions unless expressly excluded by their own terms.

In this Privacy Policy, unless the context otherwise requires:

a. words importing the singular shall include the plural and vice versa;

b. references to clauses are references to clauses within this Privacy Policy;

c. references to any statute or statutory provision include any amendment, modification, extension or re-enactment thereof;

d. the words "including", "includes" and "including without limitation" shall be construed without limitation; and

e. headings are included for convenience only and shall not affect the interpretation of this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies solely to the processing of Personal Data by Opal Solutions in connection with this Website, our professional services and our business activities. It governs the collection, use, disclosure, storage and protection of Personal Data obtained through:

a. your access to and use of this Website;

b. enquiries submitted through our online contact forms;

c. requests for information regarding our Services;

d. bookings for consultations, discovery meetings or other appointments;

e. subscriptions to newsletters, business updates or other marketing communications;

f. downloads of reports, case studies, white papers, checklists or other digital resources;

g. correspondence by email, telephone or other communication channels;

h. interactions with Opal Solutions through professional networking platforms and business events; and

i. any other engagement relating to our Services.

This Privacy Policy applies only to the activities of Opal Solutions and Users of this Website. It does not extend to any third-party websites, platforms or services that may be accessed through links provided on this Website. Opal Solutions accepts no responsibility for the privacy practices, content or security of external websites, and Users are encouraged to review the privacy policies of those third parties before providing any Personal Data.

For the purposes of Applicable Data Protection Laws, Opal Solutions Private Limited is the Data Controller responsible for determining the purposes and means by which Personal Data is processed.

Our company details are as follows:

Company Name: Opal Solutions Private Limited

Registered Office: 20–22 Wenlock Road, London N1 7GU

Email Address: [email protected]

Website: https://opaltechsolutions.co.uk

Opal Solutions is a technology consulting and professional services company providing digital transformation, cloud services, software engineering, artificial intelligence, automation, data management, systems integration and related advisory services to organisations across the public and private sectors.

If you have any questions regarding this Privacy Policy or wish to exercise your rights under Applicable Data Protection Laws, you may contact us using the contact details set out above. We will endeavour to respond to all legitimate enquiries within the timeframes prescribed by applicable law.

Scope of this Privacy Policy

We may collect, process and store the following categories of Personal Data from you in connection with your use of this Website or your engagement with our Services:

a. your name;

b. your business email address;

c. your telephone number;

d. your job title;

e. the name of your organisation or employer;

f. information contained within enquiries, messages or correspondence submitted to us;

g. details relating to your interest in our Services or business requirements;

h. information you provide when requesting consultations, demonstrations or meetings;

i. information submitted when downloading reports, case studies, white papers, checklists or other resources made available through this Website;

j. records of communications between you and Opal Solutions;

k. Internet Protocol (IP) address;

l. browser type and version;

m. operating system and device information;

n. referring website, pages visited and navigation within this Website;

o. date, time and duration of your visit;

p. cookie identifiers and similar technologies where applicable; and

q. any other Personal Data that you voluntarily provide to us.

We do not intentionally collect Special Category Personal Data (as defined under Applicable Data Protection Laws) through this Website. We request that you do not submit sensitive personal information unless specifically requested or required for the provision of our Services.

Where the provision of certain Personal Data is necessary to respond to your enquiry or provide our Services, failure to provide such information may limit our ability to fulfil your request or communicate effectively with you.

How We Collect Personal Data

We collect Personal Data through the following methods:

a. information provided directly by you;

b. information collected automatically through your use of this Website; and

c. information obtained from publicly available professional sources where permitted by Applicable Data Protection Laws.

Information Provided Directly by You

You may provide Personal Data to Opal Solutions when you:

a. submit an enquiry through this Website;

b. request information regarding our Services;

c. contact us by email or telephone;

d. arrange a consultation, discovery meeting or other appointment;

e. subscribe to receive newsletters or business communications;

f. download reports, case studies, guides, checklists or other digital resources;

g. communicate with us during the course of a business relationship; or

h. otherwise voluntarily provide information to us.

In each case, Personal Data will be processed in accordance with this Privacy Policy.

Information collected automatically

When you access or use this Website, certain information is collected automatically through standard internet technologies and analytics tools.

Such information may include your IP address, browser type, operating system, device information, pages viewed, referring website, date and time of access, session duration and other technical information relating to your interaction with the Website.

We may also collect information through Cookies and similar technologies in accordance with your browser settings and any cookie preferences you have selected. Further information regarding our use of Cookies is set out in the section headed Cookies below.

Our Use of Personal Data

We may process your Personal Data where it is necessary for the legitimate operation of our business, the provision of our Services, compliance with our legal obligations, or where you have otherwise provided your consent.

Subject to the lawful basis relied upon, we may use your Personal Data for one or more of the following purposes:

a. to respond to your enquiries and requests;

b. to communicate with you regarding our Services;

c. to arrange consultations, discovery meetings and other appointments;

d. to assess your business requirements and determine how our Services may be relevant to your organisation;

e. to provide reports, case studies, white papers, checklists and other digital resources requested by you;

f. to administer and manage our business relationship with clients, prospective clients, suppliers and other business contacts;

g. to improve the functionality, performance and security of this Website;

h. to analyse Website usage, visitor behaviour and service performance for the purpose of improving our Website and Services;

i. to maintain internal records and business administration;

j. to comply with applicable legal, regulatory and professional obligations;

k. to protect the security and integrity of our Website, systems and business operations;

l. to investigate suspected fraud, misuse or unlawful activity; and

m. for any other purpose for which you have provided your consent or where otherwise permitted by Applicable Data Protection Laws.

Where you have requested information, downloaded resources, made an enquiry or otherwise engaged with Opal Solutions, we may communicate with you regarding your enquiry, provide relevant information relating to our Services, or follow up where we reasonably believe such communication is appropriate and permitted by law.

We will only process Personal Data for the purposes for which it was originally collected unless we reasonably consider that we need to use it for another purpose that is compatible with the original purpose. Where Applicable Data Protection Laws require us to notify you of a different purpose, we will do so before carrying out such processing.

Lawful basis for processing

Opal Solutions processes Personal Data only where a lawful basis exists under Applicable Data Protection Laws.

Depending upon the circumstances, we may rely on one or more of the following lawful bases:

a. Consent, where you have freely provided your consent for us to process your Personal Data for a specific purpose, including subscribing to newsletters or receiving marketing communications where consent is required.

b. Performance of a Contract, where processing is necessary to enter into or perform a contract with you or your organisation, or to take steps at your request before entering into such a contract.

c. Legitimate Interests, where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. Such interests may include responding to enquiries, providing information regarding our Services, improving our Website, maintaining business relationships, developing our business, protecting our systems and conducting business-to-business communications where permitted by law.

d. Legal Obligation, where processing is necessary for compliance with legal, regulatory or statutory obligations to which Opal Solutions is subject.

Where we rely on your consent as the lawful basis for processing, you may withdraw that consent at any time. The withdrawal of consent shall not affect the lawfulness of any processing carried out before such withdrawal.

Marketing communications

Opal Solutions may send communications relating to our Services, industry insights, technology developments, case studies, reports, events, webinars, newsletters and other business information that we consider may be of interest to you or your organisation.

Where required by Applicable Data Protection Laws, we will obtain your consent before sending marketing communications.

Where permitted by law, including in relation to certain business-to-business communications, we may rely upon our legitimate interests to communicate with existing or prospective business contacts regarding services that are relevant to their professional responsibilities or organisational requirements.

Every marketing communication issued by Opal Solutions will include a clear and simple method by which you may unsubscribe or opt out of receiving future marketing communications.

If you choose to unsubscribe from marketing communications, we may continue to contact you where necessary in relation to existing enquiries, contractual obligations, service-related communications or other matters which are not promotional in nature.

Opal Solutions does not sell, rent or otherwise disclose Personal Data to third parties for their own direct marketing purposes.

Who we share Personal Data with

Opal Solutions treats Personal Data as confidential and will not sell, rent or otherwise disclose your Personal Data to third parties except as described in this Privacy Policy or where required or permitted by Applicable Data Protection Laws.

We may disclose Personal Data to the following categories of recipients where it is necessary for the operation of our business or the provision of our Services:

a. our employees, directors and authorised representatives who require access to such information in the performance of their duties;

b. trusted third-party service providers who process Personal Data on our behalf, including providers of customer relationship management systems, email delivery services, website hosting, cloud infrastructure, analytics services and appointment scheduling platforms;

c. professional advisers including legal advisers, accountants, auditors and insurers where such disclosure is necessary for the provision of professional services or compliance with legal obligations;

d. regulatory authorities, law enforcement agencies, courts or other governmental bodies where disclosure is required by law or is necessary for the establishment, exercise or defence of legal claims; and

e. any other third party where you have provided your consent or where disclosure is otherwise permitted under Applicable Data Protection Laws.

All third-party service providers engaged by Opal Solutions are required to process Personal Data only on our documented instructions, maintain appropriate security measures and comply with applicable data protection legislation.

Third-party service providers

In the course of operating our Website and delivering our Services, Opal Solutions may engage carefully selected third-party providers to perform functions on our behalf.

Depending upon the nature of your interaction with us, these providers may include organisations that supply:

a. customer relationship management (CRM) services;

b. email delivery and communication services;

c. cloud hosting and infrastructure services;

d. appointment scheduling and meeting management services;

e. website analytics and performance monitoring services; and

f. information technology support and security services.

Opal Solutions remains responsible for ensuring that such providers process Personal Data in accordance with contractual obligations, Applicable Data Protection Laws and appropriate security standards.

Keeping Personal Data secure

Opal Solutions is committed to protecting Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

We maintain appropriate technical and organisational measures designed to safeguard the confidentiality, integrity and availability of Personal Data. Such measures may include:

a. controlled access to Personal Data on a need-to-know basis;

b. secure cloud-hosted systems and infrastructure;

c. authentication and access controls;

d. encryption and secure transmission technologies where appropriate;

e. regular monitoring of our systems and security controls; and

f. policies and procedures governing the secure handling of Personal Data.

While we take reasonable steps to protect Personal Data, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from this Website.

If Opal Solutions becomes aware of a Personal Data breach that is likely to result in a risk to the rights and freedoms of individuals, we will respond in accordance with Applicable Data Protection Laws, including notifying the relevant supervisory authority and affected individuals where required.

Data retention

Opal Solutions will retain Personal Data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and operational requirements.

The period for which Personal Data is retained will depend upon the nature of the information, the purpose for which it was collected and any applicable legal or contractual obligations.

Where Personal Data is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of such information in accordance with our data retention procedures.

Notwithstanding the foregoing, Personal Data may be retained for longer periods where necessary to establish, exercise or defend legal claims, comply with legal obligations or satisfy regulatory requirements.

Your rights

Subject to Applicable Data Protection Laws, you may have the following rights in relation to your Personal Data:

a. the right to request confirmation as to whether we process your Personal Data and, where applicable, obtain access to that Personal Data;

b. the right to request that inaccurate or incomplete Personal Data be corrected or updated;

c. the right to request the deletion of your Personal Data where there is no lawful reason for us to continue processing it;

d. the right to request that we restrict the processing of your Personal Data in certain circumstances;

e. the right to object to the processing of your Personal Data where we rely upon our legitimate interests as the lawful basis for processing;

f. the right to receive certain Personal Data in a structured, commonly used and machine-readable format and, where technically feasible, to request that such information be transferred to another data controller;

g. the right to withdraw your consent at any time where processing is based upon your consent; and

h. the right not to be subject to a decision based solely on automated processing, including profiling, where such decision produces legal or similarly significant effects, except where permitted by Applicable Data Protection Laws.

The exercise of these rights may be subject to certain legal exemptions or limitations. Where such exemptions apply, Opal Solutions will inform you accordingly.

To exercise any of your rights, or if you have any questions regarding the processing of your Personal Data, you may contact us using the details provided at the end of this Privacy Policy.

We may request reasonable information to verify your identity before responding to any request relating to your Personal Data.

We will respond to valid requests within the timeframes prescribed by Applicable Data Protection Laws.

International transfers

Opal Solutions primarily processes Personal Data within the United Kingdom. However, certain third-party service providers engaged by us may process Personal Data in jurisdictions outside the United Kingdom.

Where Personal Data is transferred outside the United Kingdom, Opal Solutions will ensure that such transfers are undertaken in accordance with Applicable Data Protection Laws and are subject to appropriate safeguards.

Such safeguards may include:

a. transfers to countries recognised by the UK Government as providing an adequate level of protection for Personal Data;

b. the use of approved International Data Transfer Agreements (IDTAs) or other legally recognised contractual safeguards; or

c. any other lawful transfer mechanism recognised under Applicable Data Protection Laws.

Opal Solutions will take reasonable steps to ensure that Personal Data transferred internationally continues to receive a level of protection substantially equivalent to that required under UK data protection legislation.

Cookies

This Website uses Cookies and similar technologies to improve functionality, enhance user experience, remember user preferences and analyse Website performance.

Cookies may be used for purposes including:

a. enabling essential Website functionality;

b. maintaining security and preventing fraudulent activity;

c. understanding how visitors interact with the Website;

d. measuring Website performance; and

e. improving the content, navigation and usability of the Website.

Where required by law, non-essential Cookies will only be placed on your device after you have provided your consent through our cookie management tools.

You may manage or withdraw your cookie preferences at any time through your browser settings or any cookie preference tools made available on this Website.

Further information regarding the Cookies used by this Website, including their purpose and duration, is available within our Cookie Policy.

Links to third-party websites

This Website may contain links to websites or services operated by third parties for your convenience or information.

Opal Solutions has no control over the privacy practices or content of such third-party websites and accepts no

responsibility or liability for them.

Users should review the privacy policies of any third-party websites before providing Personal Data or using their services.

Business Transfers

From time to time, Opal Solutions may reorganise, merge, acquire, dispose of or otherwise transfer all or part of its business or assets.

Where such a transaction involves the transfer of Personal Data, Opal Solutions will ensure that any successor organisation or acquiring party is required to process such Personal Data in accordance with this Privacy Policy and Applicable Data Protection Laws.

Changes to this Privacy Policy

Opal Solutions reserves the right to amend or update this Privacy Policy from time to time in order to reflect changes in legal requirements, regulatory guidance, business practices or the functionality of this Website.

Any amendments shall take effect immediately upon publication of the revised Privacy Policy on this Website unless otherwise stated.

We encourage Users to review this Privacy Policy periodically to remain informed about how we collect, use and protect Personal Data.

Contact Us

If you have any questions regarding this Privacy Policy, the processing of your Personal Data or wish to exercise any of your statutory rights, please contact:

Opal Solutions Private Limited

20–22 Wenlock Road London N1 7GU

Email: [email protected]

Website: https://opaltechsolutions.co.uk

Complaints

If you believe that Opal Solutions has not processed your Personal Data in accordance with Applicable Data Protection Laws, we encourage you to contact us in the first instance so that we may seek to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the United Kingdom's independent supervisory authority for data protection matters.

Further information may be obtained from the ICO's website at https://ico.org.uk.